Refund policy

Change of mind

Return unused items in their original packaging within 14 days of delivery for a refund of the item price. Please email us first and we'll give you the return address (in Australia). Return postage is paid by you.

Faulty, damaged or not as described

Contact us within 30 days of delivery with photos or a short video of the issue. We'll offer a replacement or a refund, and we'll cover any return postage.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Refunds go back to your original payment method, usually within 5–10 business days of approval.